FAQs · The Concierge

Good to know

Everything worth knowing before you arrive — reservations, the houses, the journeys between, and the seasons. For anything else, the concierge is a letter away.

The Reservation

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A reservation at least one day prior to arrival is recommended, so that we can be certain of availability and have the house prepared for your booking requirements.

A 50% advance payment on your booking is required to confirm your reservation.

Our cancellation policy follows a tiered schedule, measured against your arrival date:

30 days or more before arrival
25% deducted
15 days or more before arrival
50% deducted
Within 7 days of arrival
Charged in full

Palmyrah House and Dendrobium House take reservations by the room. Villa Thuya, The Cavern, 32 Middle Street and Lily Pod are reserved as whole villas — the house entirely yours.

The Cavern asks for a two-night minimum. Every other house may be booked for as long — or as briefly — as you wish.

The Houses

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Thirty-five rooms and suites across the six houses:

Palmyrah House
14 rooms
4 Superior · 8 Deluxe · 2 Suites
Dendrobium House
6 suites
1 Master · 5 Junior
Lily Pod
5 rooms
3 Twin · 2 Double · 2 extra beds
Villa Thuya
4 rooms
Double · Triple · Twin · Single · 2 extra beds
32 Middle Street
3 rooms
Master Double · Triple Mezzanine · Double Mezzanine · 2 extra beds
The Cavern
3 suites
Master (with spare single) · Double · Twin

Palmyrah House is currently the only house with a bar on site. At our other properties you are most welcome to bring your own beverages.

Palmyrah House has a fully equipped gym on site. The other houses offer swimming pools or extensive grounds made for long walks.

Palmyrah House offers wheelchair-accessible rooms and easy access to the facilities on site. Dendrobium House provides an elevator and is wheelchair accessible.

To ensure the enjoyment of all guests, we do not allow pets at any of our properties.

Comings & Goings

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We can help arrange transport to and from the airport with trusted external providers. This service must be booked in advance of your arrival.

Yes — we can store your luggage in a safe location for up to eight hours following your check-out.

Driver accommodation is available at Palmyrah House. For the other houses, our team will gladly recommend trusted options nearby.

The Days

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Yes — every property has a choice of internal facilities and excursions to enhance your stay. You will find the details on each house's own pages.

The migration of flamingos through Mannar usually takes place between October and March each year. Our naturalist on site will guide you to the best viewing locations.

Our current invitations — seasonal rates, resident offers and packages — are gathered on the Special Offers page.

See the special offers

Still wondering?

Write to the concierge — dates, questions, the shape of the days you have in mind. Everything else is ours to arrange.